Help Center

Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.

You will automatically receive a basic invoice via email after your purchase. If not, please contact our customer service via email sale@360smartlife.com.au

There are several potential reasons:

1) A problem with the credit card;

2) Your online Payment Gateway settings

3) Incorrect card details provided during payment.

Here are some things to try:

1) Make sure that your debit/credit card details are correct when making a purchase;

2) Try to use an alternative card or payment method such as PayPal if possible

3) Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having

4) If you are still having transaction problems, please contact us with details of the error message.

CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit card it is a 4-digit numeric code located on the front of the card.

This code is often used for verification purposes, especially for online purchases to prevent fraud.

Providing the CVV number implies that the person placing the order has physical possession of the card.

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.

Currently, the available payment methods for purchasing from our website are PayPal and all major credit cards.

If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again.

If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method.

No, all prices are GST inclusive and shipped out via our local Australian warehouse.

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.

Most of our couriers will make attempt at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to the warehouse.

We will process a full refund to your original account used to checkout when we received the returned parcel.

Please feel free to contact us via sale@360smartlife.com.au if you have any problem.

If you notice that your tracking number has not been updated for an extended period of time please contact sale@360smartlife.com.au
Once we obtain all of the relevant information it will take up to 5 business days to process. We will do our best to handle your case as soon as possible.

If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact sale@360smartlife.com.au as soon as possible. Be sure to to include pictures of the damage. Once we obtain all of the relevant information, it will usually take 5 business days to process.

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and tracking number of the parcel.

You can also find tracking information in your order details.

We ship your order from our local Sydney warehouse.

Delivering and processing times depend on the delivery method available in your region:

Standard Delivery (2 business days processing time + 3–5 business days delivery); (Subject to stock availability)

Express Delivery (1 business day processing time + 1–3 business days delivery); 

Note: These delivery times are merely estimates. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer delivery times. If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 5 business days to the estimated delivery date of your order.

Unfortunately, once an order is placed you will not be able to change the delivery method. Be sure to double-check before confirming your order.

360 offers two delivery options for you to choose at checkout: AusPost Standard and Express. The listed delivery options and estimated delivery date can vary depending on a variety of factors including package weight, package size and delivery address.

If you feel that your parcel is lost or missing, please contact sale@360smartlife.com.au

We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.