Can I purchase specific parts for my device?
Unfortunately, we do not sell specific parts aside from accessories.
If I return my device, do I have to pay for shipping?
In the DOA case, we will cover shipping expenses. In the case of return or replacement without reason, you will need to ship out the product(s) and pay for it. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.
What should I do if I received a faulty device?
Before we take you through the refund process, we would first like to apologise for the mishap and inconvenience.
1. Provide clear images of the entire parcel: packaging box and phone device box.
2. Send an email with your order details page and explanation to firstname.lastname@example.org.
3. Once our team receives your team, we will aim to get back to you within 24 to 48 hours with a response.