Warranty & Repair
Why do I need to provide videos and photos for the repair team?
By providing us with videos and photos, you will help our repair team identify the issue and expedite the diagnostic process.
What is the warranty policy for the 360 smart devices?
360 smart devices purchased on 360store.com.au come with a 1-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please provide your original Proof of Purchase (invoice), model and serial number of your product, and photographic evidence of the product’s defects to firstname.lastname@example.org.
Our service team may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new 360 smart device.
Where is the warranty valid?
The 360 smart devices is officially sold in Australia and New Zealand via 360 Authorised reseller or www.360smartlife.com.au.All purchases made through the website are eligible for warranty with their purchases.