Repair Return & Replacement
What is the process for return and replacement?
If you are not satisfied with your 360 smart product(s) for any reason, you may request a return within 30 calendar days of delivery.
To do so, please send an email requesting the return or replacement. Once your package is received and checked to verify that the warranty is still valid, we will issue a full refund or a replacement for all eligible product(s).
Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact.
Accessories must be sealed in their original packaging. If the accessory is returned for without reason, then we will deduct the return shipping fee from the returned amount and charge a restocking fee. Click here to read our Returns Policy.
If I return my device, when will I receive my refund?
If you return your device, we will process the refund after we’ve received the device and verified its contents.
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact your card-issuing bank with any additional questions.
If you paid by paypal, refunds will be sent to your paypal account within three business days.
If I return my device, do I have to pay for shipping?
In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.